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Discovery Counselling

Privacy Policy

1. Who We Are
Discovery Counselling is a private counselling service dedicated to offering compassionate and confidential support. This website is intended to provide information about our services and enable individuals to get in touch for therapeutic support.


2. What Information We Collect
When you use our contact form or otherwise communicate with us via this website, we may collect the following personal information:

  • First Name and Last Name

  • Email Address

  • Phone Number

  • Message Content (any personal details you choose to share)

We do not use cookies to track visitors or collect data unrelated to your direct communication with us.


3. How We Use Your Information
The information you provide through our contact form is used for the following purposes:

  • To respond to your enquiry

  • To provide information about counselling services

  • To arrange appointments if requested

  • To ensure safe and professional communication in line with counselling ethics

We do not use your personal information for marketing or advertising purposes.


4. How Your Information Is Stored
Your data is stored securely and is accessible only to the counsellor(s) at Discovery Counselling. We take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.
Information submitted via the contact form is stored in a secure email account and may also be stored on a GDPR-compliant client database system for the purpose of clinical record keeping.


5. Sharing Your Information
We do not share your personal information with third parties unless:

  • You provide explicit written consent;

  • We are legally required to do so (e.g., in cases of serious risk to life or harm, child protection concerns, or a court order);

  • It is necessary to safeguard you or another person from harm.

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6. Your Rights
Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you

  • Ask for correction or deletion of your data (subject to legal/ethical requirements)

  • Withdraw your consent at any time (unless doing so would conflict with legal or ethical obligations)

To exercise these rights, please contact us directly using the details below.


7. Contact Us
If you have any questions or concerns about how your data is handled, you can contact us at:
📧 Email: lindaraustin1@gmail.com
📞 Phone: 07942 116087

8. Updates to This Policy
This policy may be updated periodically to reflect changes in regulation or practice. Please check this page from time to time to ensure you are happy with any updates.

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